Client Grievance Policy
We are committed to treating our clients with respect and providing honest, careful, and ethical immigration legal services. We follow the rules of professional conduct set by the State Bar of California and take client concerns seriously.
You have the right to ask questions, raise concerns, or make a complaint about our services. You will not be retaliated against for doing so.
What This Policy Covers
You may use this policy to raise concerns about:
- Your immigration case or legal advice
- Missed deadlines or filings
- Communication problems or lack of updates
- Fees, payments, or billing
- Conflicts of interest
- The involvement of a sponsor, family member, or other party
Talking With Your Attorney First (Optional)
If you feel comfortable, you may first talk to your attorney or legal representative about your concern. Many issues can be resolved quickly by talking things through.
You do not have to do this before making a formal complaint.
How to Make a Formal Complaint
If you want a formal review, you may submit a complaint in writing by mail or email.
Where to Send It
Immigration Legal Services Director
UFW Foundation
917 H Street, Suite 200
Bakersfield, CA 93304
You may write your complaint in whatever language is most comfortable for you.
Please include:
- Your name
- Your immigration case type (and A-Number, if you have one)
- What your concern is
- Any important dates or documents
What Happens After You Submit a Complaint
- We will confirm we received your complaint within 7 business days.
- A leader in our organization who was not mainly handling your case will review it.
- We will respond in writing within 30 days, or tell you if we need more time.
Important Information About Immigration Deadlines
Immigration cases often have strict deadlines set by the government.
- Making a complaint does not stop immigration deadlines.
- Please continue to follow filing deadlines and instructions unless we tell you otherwise in writing.
- If your complaint involves a missed deadline or urgent issue, we will review it as quickly as possible.
Fees and Payments
- Fees and services are explained in your retainer agreement.
- If you disagree with a fee, you have the right to ask for Fee Arbitration through your local bar association.
- This policy does not limit your legal rights related to fees.
Client Money
If a fee applies to a service, unearned fees are returned. Concerns about money are handled promptly.
Sponsors, Employers, and Other Third Parties
Some immigration cases involve other people or organizations, such as:
- Family sponsors
- Nonprofits
- Litigation funders
Important rules:
- You are our client, even if someone else is paying.
- No third party can control your case or decisions.
- We do not share your private information without your permission or legal authority.
- We look for and address any conflicts of interest.
You may raise concerns about third parties through this policy.
No Retaliation
We will not retaliate against you for:
- Asking questions
- Raising concerns
- Making a complaint
- Changing attorneys
Outside Help
You may contact the State Bar of California at any time if you believe an attorney has acted improperly.
Using this policy is optional and does not limit your rights.
Policy Updates
This policy may be updated to reflect changes in the law or our practices. A current copy is available upon request.
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